Refund policy

Last updated: September 21, 2026

Drinkware bought online

You can return drinkware within 30 days of delivery if it is unused and in its original packaging. To start a return, email help@drinkeli.com with your order number and the items you want to return. We will reply with instructions. Approved returns go to Eli Coffee Co LLC, 11711 Flynn Place, Noblesville, IN 46060. Please do not send an item back before hearing from us; returns that arrive without our approval may not be accepted.

Return shipping is paid by you, unless we made a mistake with your order. The original shipping charge is not refundable.

Damaged or wrong items

If an item arrives broken, chipped, or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including shipping, and you will not need to send the item back.

Our pottery is handmade, so small differences in glaze, color, and shape from the photos are normal and are not considered damage.

Refunds

Once we receive and check your return, we will email you to confirm your refund. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it.

Exchanges

The quickest way to get a different item is to return the one you have and place a new order.

Cancelling an order

If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, it becomes a return under this policy.

Drinks and in-person purchases

Drinks are made to order, so we do not offer refunds on them once they have been handed over. If something is not right with your drink, tell us at the bar and we will remake it. For drinkware bought in person at the bar, bring it back unused within 30 days with your receipt.

Items we cannot take back

Sale items marked final sale, gift cards, and food or drinks cannot be returned.

Questions

Email help@drinkeli.com. We are happy to help.