Terms of service
Last updated: September 21, 2026
These terms apply when you use elicoffeeco.com or buy from Eli Coffee Co LLC (“Eli,” “we,” “us”). By using the site or placing an order, you agree to them. If you do not agree, please do not use the site.
Who we are
Eli Coffee Co LLC is based at 11711 Flynn Place, Noblesville, Indiana 46060. We run a coffee bar inside Ozwell Fitness in Carmel, Indiana, and sell drinkware online. You can reach us at help@drinkeli.com.
Using the site
You must be at least 18, or have a parent or guardian’s permission, to place an order. You agree not to misuse the site, including by interfering with how it works, trying to access parts of it you are not authorized to use, scraping it, or using it for anything unlawful.
Our products
Much of our drinkware is handmade by our potter, so every piece is slightly different in glaze, color, shape, and size. That variation is part of the product, not a defect. Photos are as accurate as we can make them, but colors can look different on different screens. Use our drinkware as intended and follow any care instructions that come with it. We are not responsible for damage or injury caused by misuse, accidents, dropping, sudden temperature changes, or use in a way the product was not made for.
Hot drinks, food, and allergies
Our hot drinks are served very hot and can cause burns. Handle them with care, keep lids secure, and let them cool before drinking. Menu items, ingredients, prices, and availability at the bar can change, and the bar may close for holidays or other reasons. We list our ingredients as accurately as we can, but our suppliers can change their products and our bar handles milk, oat, nuts, and other common allergens with shared equipment. We cannot guarantee that any drink is free of any allergen. If you have a food allergy or dietary need, tell the barista before ordering, and decide for yourself whether a drink is safe for you.
Prices and orders
Prices are in U.S. dollars and can change at any time. Sales tax and shipping are added at checkout. Placing an order is an offer to buy; your order is accepted when we ship it. We may cancel or limit an order, for example if an item is out of stock, a price is listed wrong by mistake, or an order looks fraudulent. If we cancel after you have paid, we will refund you in full.
Payment
Payment is processed at checkout through Shopify and its payment partners. You confirm that you are allowed to use the payment method you provide.
Shipping, returns, and refunds
Our Shipping Policy and Refund Policy are part of these terms and explain delivery, returns, and refunds.
Ordering ahead
Mobile “Order ahead” orders are placed through eli.ozwellfitness.com, a service run by a separate provider. That service has its own terms. Questions about a drink you ordered ahead can still come to us.
Our content
Everything on this site, including our name, logo, photos, writing, and design, belongs to Eli or the people who licensed it to us. Please do not copy or reuse it without our written permission.
Things you send us
If you send us reviews, photos, comments, or ideas, or tag us on social media, you let us use, copy, and share them in connection with Eli, without paying you, and you confirm you have the right to give us that permission. We do not have to use or keep anything you send.
Communications
By placing an order or contacting us, you agree that we can contact you by email about your order and your requests. Marketing emails and texts are sent only if you sign up for them.
Links to other sites
Our site links to services we do not control, such as the order-ahead service, maps, payment providers, and social media. We are not responsible for their content, products, or practices, and your use of them is at your own risk and under their own terms.
Disclaimers
To the fullest extent the law allows, the site and everything available through it are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the site will always be available, error-free, or free of viruses. Nutritional, ingredient, and product information is provided for general information only. This does not limit any rights you have by law that cannot be waived.
Limitation of liability
To the fullest extent the law allows:
- Eli Coffee Co LLC and its owners, employees, partners, and suppliers are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, or goodwill, arising from or related to the site, our products, or these terms, even if we were told such damages were possible.
- Our total liability for any claim arising from or related to the site, our products, or these terms is limited to the greater of the amount you paid us for the product involved or $50.
Some states do not allow some of these limits, so they may not all apply to you. Nothing in these terms limits liability for our own gross negligence, fraud, or intentional misconduct, or for anything else that the law does not allow us to limit.
Indemnity
If your misuse of the site or our products, your breaking these terms, or your violating the law or someone else’s rights leads to a claim against us, you agree to defend and cover us for the resulting losses and reasonable costs, including attorneys’ fees.
Events outside our control
We are not responsible for delays or failures caused by things outside our reasonable control, such as weather, power or internet outages, supplier or carrier problems, illness, government action, or closure of the building we operate in.
Resolving disputes
If you have a problem, please email help@drinkeli.com first. Most issues can be settled quickly that way, and you agree to give us 30 days to try before starting any formal claim.
Arbitration. If we cannot resolve it, you and Eli agree that any dispute arising from or related to the site, our products, or these terms will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court. Either of us may instead bring an individual claim in small claims court if it qualifies. The Federal Arbitration Act governs this section.
No class actions. You and Eli each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.
Opting out. You can opt out of this arbitration agreement by emailing help@drinkeli.com within 30 days of first accepting these terms, with your name and a statement that you are opting out of arbitration.
Time limit. To the fullest extent the law allows, any claim must be brought within one year after it arises, or it is permanently barred.
Governing law
These terms are governed by the laws of the State of Indiana, without regard to its conflict-of-law rules. For anything not covered by arbitration or small claims court, the state or federal courts located in Hamilton County, Indiana, have exclusive jurisdiction, and you and Eli agree to their jurisdiction, unless the law where you live requires otherwise.
Other terms
These terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, are the entire agreement between you and Eli about the site and your purchases. If any part of these terms is found unenforceable, that part will be limited or removed only as much as needed, and the rest stays in effect. If we do not enforce a right right away, we have not given it up. You may not transfer your rights under these terms; we may transfer ours, for example if the business is sold. Headings are for convenience only.
Changes to these terms
We may update these terms from time to time. We will post the new version here with a new date. Changes apply from that date forward and do not apply to disputes we already know about. If you use the site or buy from us after that, you are agreeing to the updated terms.
Contact us
Eli Coffee Co LLC
11711 Flynn Place
Noblesville, IN 46060
help@drinkeli.com